Branch Service Manager – Consumer Durables Co.

6 - 11 Years
Hyderabad, Patna, Kolkata

Job Description

# Branch Service Manager - Seeking roles in Service, Service Development, After Sales Service, Service Operations, Distribution Management, Warehouse Operations, Quality Assurance, After Sales Support, Customer Service Operations & Delivery, Retention & Complaint Management, Team Building, Vendor Management, Retail Operation, Training & Development, Consumer Dealer Support.

# Branch Service Team for managing Service Support to Customers & Distributors, Administering Technical Management & Customers and providing complete Service & Support to customer entailing.
# Ensuring Service Support which is provided to the Customer by the Company through Service Centres.
# Providing best support to customers as per company's policies.
# Developing appropriate system for removing pendency.
# Conducting market review as well as identifying improvement areas.
# Monitoring the Forward & Reverse Movement of Material / Spare-Parts.
# Preparing Visiting plans for month & sending those plans to the team of Zonal.
# Plans for achieving targets in competent manner.
# Communicating with the Head Office and other Service Centres for day-to-day transactions.
# Monitoring service calls & identifying Engineer's training needs and organising on-the-job trainings for better resolution.
# Maintaining data confidentiality & providing the best interface between customers & company.
# Enhancing customer satisfaction through on-time delivery of parts and monitoring customer complaints & warranty issues.
# Preparing various MIS reports & maintaining the required documentation to keep a track of day-to-day operations.
# Creating a dynamic environment that motivates high performance amongst team members.
# Augmented profitable revenue by completing sales target for company & service partners which improved quality of life of service engineers.
# Must be expertise in maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.
# Proficient in service operations along with implementation of various techniques to improve process operations along with cost effectiveness.

Salary: INR 12,00,000 - 14,00,000 PA.

Industry:Consumer Electronics / Appliances / Durables

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Electrical, Electronics/Telecommunication, Production/Industrial, Instrumentation, Mechanical, Computers, Diploma - Mechanical, Computers, Electrical, Electronics/Telecommunication, Engineering

Company Profile

Vishwa Management Services

Vishwa Management Services is a Leading Recruitment Consultancy and Staffing Firm Is Into Executive Search & Selection, Human Resource And Placement Consultancy Business. We Are Based Out Of INDORE And Serving The Nationwide and Overseas. Vishwa Management Services, Offers Total Recruitment Services For Both Employers As Well As Employees. We Have Expertise In Non-IT And IT, ITES Recruitment. We Are Mainly Focused Into FMCG, Banking, Finance & Insurance, Cement & Construction Material, Automobile, Pharma, Consumer Durable, Retail, IT, ITES, BPO/KPO, Life Sciences & Biotech Research.
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Recruiter Name:Sandesh Nigam

Contact Company:Vishwa Management Services

Website:http://careers.vishwa.in