# Branch Service Team for managing Service Support to Customers & Distributors, Administering Technical Management & Customers and providing complete Service & Support to customer entailing.
# Ensuring Service Support which is provided to the Customer by the Company through Service Centres.
# Providing best support to customers as per company's policies.
# Developing appropriate system for removing pendency.
# Conducting market review as well as identifying improvement areas.
# Monitoring the Forward & Reverse Movement of Material / Spare-Parts.
# Preparing Visiting plans for month & sending those plans to the team of Zonal.
# Plans for achieving targets in competent manner.
# Communicating with the Head Office and other Service Centres for day-to-day transactions.
# Monitoring service calls & identifying Engineer's training needs and organising on-the-job trainings for better resolution.
# Maintaining data confidentiality & providing the best interface between customers & company.
# Enhancing customer satisfaction through on-time delivery of parts and monitoring customer complaints & warranty issues.
# Preparing various MIS reports & maintaining the required documentation to keep a track of day-to-day operations.
# Creating a dynamic environment that motivates high performance amongst team members.
# Augmented profitable revenue by completing sales target for company & service partners which improved quality of life of service engineers.
# Must be expertise in maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.
# Proficient in service operations along with implementation of various techniques to improve process operations along with cost effectiveness.
Salary: INR 12,00,000 - 14,00,000 PA.
Industry:Consumer Electronics / Appliances / Durables
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Senior Management
Role:Service Delivery Leader
Desired Candidate Profile
UG:B.Tech/B.E. - Electrical, Electronics/Telecommunication, Production/Industrial, Instrumentation, Mechanical, Computers, Diploma - Mechanical, Computers, Electrical, Electronics/Telecommunication, Engineering
Vishwa Management Services